Privacy Policy

Privacy Policy

Introduction

The General Data Protection Regulation (GDPR) is concerned with the personal information about you that I collect, store, and share. This page details my GDPR policy.

PERSONAL INFORMATION I WILL COLLECT

  • Name
  • Gender (or preferred identity)
  • Age
  • Date of Birth
  • Relationships & children
  • Occupation
  • Address
  • Telephone/Mobile Number (plus permission to send an SMS and leave voice message)
  • E-Mail address (plus permission to send e-Mails)
  • Doctors Telephone Number
  • Doctors Surgery Address
  • Prescribed Medication relevant to counselling
  • Counselling History
  • Difficulties/Concerns
  • How you sourced me. This is for anonymous use to evaluate any advertising I may have purchased and be advertised in. NB you can refuse this information.

HOW I WILL STORE YOUR INFORMATION

Paper

Written notes (described below) kept in a locked filing cabinet, in either a locked office or my home address.

Smart phone

I use a smart phone and will delete all correspondence once our time together has terminated. I regularly delete SMS, call logs and voice mails.

Email

Address and correspondence will be stored in my email account (currently provided by 123-reg) by nature of you contacting me or vice versa with your permission to use your email address to remind you of any appointment times and to send invoices if necessary. I will use 123-reg when responding to website enquiries. 123-reg encrypts messages in transit using Transport Layer Security (TLS). This means that emails cannot be read by a third party in transit. 123-reg servers are based in the UK and are covered by 123-reg's privacy policy.

SMS

Telephone number may be stored in my SMS or WhatsApp app should we exchange messages in this way. Electronic correspondence will also be held by the corresponding app (123-reg, phones SMS, WhatsApp)

Website

None of your personal information is stored on my website which is hosted by Amazon. Other than to momentarily collect and send it to my 123-reg account for the purposes of our initial contact. Electronic correspondence will also be held by the corresponding APP (Mail and phone SMS) as stated above all correspondence will be deleted after our time together. Amazon & Google analytics collect non-personal data without your identity attached such as traffic and the number of page visits to assist in the evaluation of my website.

Electronic Payment

Please be aware that if you choose to pay for your therapy session by the means of card payment SUM UP and my banking provider will record this transaction.

DOCUMENTS HELD BY ME

Paper
  • Contact Sheet
  • Contract
  • Assessment Record
  • Brief Session Notes
  • GDPR Agreement
  • Client Code (linking the documents)
Electronic
  • Contact name & telephone
  • Copies of any letters or e-mails about clinical matters we have exchanged via email/SMS/WhatsApp
Copies stored and/or communicated securely
  • Contract/Agreement
  • Privacy Policy

WAYS I MAY PROCESS/SHARE YOUR PERSONAL INFORMATION

Supervision

I attend regular consultations with a qualified supervisor and psychotherapist. The reason for this is to maintain the quality and efficacy of my private practice. In order to protect your privacy, my supervisor will not know you personally or professionally. I will refer to you by a different name and I may mention vague, non-identifying details about you. This is so our work together is effective, professional and kept to a high standard so we can develop in your allocated time slot and to meet the standards of the BACP ethical framework.

Emergencies

If I feel that you are at risk of harming yourself and/or your health is in danger, I may share your contact information with:

  • Emergency services
  • Your GP
  • Mental Health Crisis Team

If I feel or become aware that you have the intension of causing harm to others through violence (organised or single acts), terrorism or sexual abuse. The law may require that I contact the relevant organisation without your permission.

Deleting your information

After we have finished working together, I will erase any electronically stored information and correspondence within one month.

I will hold onto your clinical information (assessment, summary notes) and any paper documentation for up to 6 years in accordance with my insurer. This is so that I have a reference of our time together should you return to therapy at a later date. After this time period I will shred as confidential waste.

GDPR RIGHTS

  • Right to be informed
  • Right to access
  • Right to rectify any inaccuracies or incomplete personal information
  • Right to restrict processing
  • Rights to withdraw consent to me using personal information
  • Rights to request that your personal information be erased (NB I can decline whilst the information is needed for me to practice lawfully and competently.)
  • A printed copy of this policy

Agreement

Please note that a copy of this policy will be given to you when we first meet for the initial therapy session. If we are both in agreement that we will continue working therapeutically together, we will both sign the printed policy to indicate our agreement.